Help Center

Air Ticketing Support

• How do I receive my e-ticket after booking?

  After your booking is confirmed and payment is verified, your e-ticket will be sent by email or WhatsApp, or handed to you at our office.

• Can I change my flight date or cancel my ticket?

  Yes. Changes and cancellations depend on airline rules and ticket class. Contact us with your booking reference (PNR) to check penalties and available options.

• What is your same-day ticket void policy?

  Void requests must be submitted on the same calendar day the ticket was issued and remain subject to airline approval, cut-off times, and applicable fees.

Visa Processing Assistance

• Does Shapon Travels International guarantee visa approval?

  No. Approval or rejection is entirely at the discretion of the embassy or high commission. We prepare applications and documents carefully to support the best possible submission.

• Are visa processing and embassy fees refundable?

  No. Embassy fees, visa application center charges, and agency service fees are non-refundable once an application is submitted.

• What documents are required for my visa?

  Requirements vary by country and visa type. Contact our visa consultants for a customized document checklist.

Payments & Verification

• What payment methods do you accept?

  We accept cash at our office, bank transfers, and standard mobile financial services (MFS). Always request an official receipt.

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