Terms & Conditions
The terms governing flight booking, ticket servicing, visa assistance, cancellations, refunds, and use of our services.
1. General Booking & Payments
Availability
All bookings and reservations are subject to availability and final confirmation.
Payment
Full or partial payment must be made under the agreed service terms before ticket issuance or visa submission.
Fare Changes
Fares and prices may change without notice until tickets are issued or bookings are confirmed.
2. Air Ticketing & Flight Policies
Reissue & Cancellation
Cancellations, reissues, refunds, and date changes are governed by the airline’s policies and the ticket’s fare rules.
Service Charges
Our administrative service fee applies in addition to any airline penalty for reissues, cancellations, or refunds.
Travel Documents
Passengers must verify their names, dates, passport validity, and visa requirements before ticket issuance.
3. Same-Day Ticket Void Policy
Eligibility & Timeframe
Void requests depend on airline rules and cut-off times and generally must be made on the same calendar day as issuance, before billing closure.
Applicable Fees
A successful void may still carry airline charges and our administrative service fee.
Non-Voidable Tickets
Promotional, instant-purchase, non-refundable, or near-departure tickets may not qualify. Standard cancellation and refund rules then apply.
4. Visa Processing Assistance
Approval Disclaimer
We provide consultation, document preparation, and submission assistance. Visa decisions and processing times remain solely with the embassy or high commission.
Non-Refundable Fees
Embassy fees, processing center charges, and agency service fees are non-refundable once processing or submission has begun.
Document Authenticity
Clients must provide genuine, accurate, and current documents. We are not liable for outcomes caused by false or incorrect information supplied by an applicant.
5. Cancellations & Refunds
Refund requests must be submitted in writing. Eligibility and processing time depend on the airline, embassy, or third-party service provider involved.
6. Limitation of Liability
Shapon Travels International is not responsible for airline delays, schedule changes, cancellations, baggage loss, or disruptions caused by airlines, weather, natural disasters, government restrictions, or other events outside our control.
7. Contact Us
For questions about these terms, contact us through our official office, phone, WhatsApp, or email channels.