Refund Policy
We maintain a transparent refund process aligned with airline terms, embassy regulations, and office policies.
Air Ticket Refunds
Airline Rules
Refunds are subject to the airline’s fare conditions. Tickets marked non-refundable cannot be refunded.
Frequent Flyer / Reward Tickets
Tickets issued or upgraded with miles, points, or loyalty programs are non-refundable and non-changeable through the agency. Mileage adjustments must be handled with the airline.
Service Fees
Our processing fee and any airline cancellation penalties are deducted from the eligible refund amount.
Unused Segments
Partially used tickets are evaluated under airline rules and may have no remaining refund value.
Visa Service Fees
Embassy fees, visa center charges, and agency processing fees are non-refundable once an application has been processed or submitted, regardless of the visa decision.
Refund Claim Procedure
1. Submission
Submit a written request by email, WhatsApp, or at our office with the ticket or PNR, passport copy, and payment receipt.
2. Verification
Our team calculates the net refund after airline penalties and agency service charges.
3. Approval
Once agreed, the request is forwarded to the airline or system supplier for settlement.
Refund Timeline & Payout
Timeline
Standard air ticket refunds take 7 to 21 working days, depending on airline settlement and banking channels.
Payout Method
Eligible refunds are issued through the original payment method, including bank transfer, MFS, or cash collection at our office.