Privacy Policy
How Shapon Travels International collects, uses, shares, and safeguards personal information.
1. Information We Collect
Personal Identification
Name, date of birth, gender, passport details, passport copies, and national identification details required for your service.
Contact Information
Phone number, email address, mailing address, and emergency contact details.
Travel Information
Itineraries, travel dates, visa application details, supporting documents, and travel preferences.
Payment Data
Transaction history, payment proof, and billing details needed to process bookings.
2. How We Use Your Information
Bookings
Book and issue flight tickets through global distribution systems, consolidators, and airlines.
Visa Services
Prepare and assist with visa applications to embassies or visa centers.
Communication
Send flight updates, schedule changes, visa status information, and booking confirmations.
Customer Care
Provide support and process eligible refunds, cancellations, or ticket reissues.
Compliance
Meet legal, regulatory, airline, and embassy requirements.
3. Sharing and Disclosure
We do not sell, rent, or trade personal data. We share information only where necessary to provide the requested service or meet a legal obligation.
Airlines & Consolidators
To issue tickets and manage reservations.
Embassies & Visa Centers
To process visa applications on your behalf.
Service Providers
To support payments, communications, and the technology used to operate our services.
Legal Authorities
When disclosure is required by law, regulation, or court order.
4. Data Security
We use appropriate technical and organizational safeguards against unauthorized access, loss, misuse, or alteration. Physical visa documents are stored securely and handled for official processing.
5. Data Retention
We retain personal information only as long as needed to provide services, complete bookings, resolve support requests, and comply with statutory record-keeping obligations.
6. Your Rights
You may request access to your information, ask us to correct inaccurate data, or request deletion after your service is completed, subject to legal, airline, accounting, and regulatory retention requirements.
7. Third-Party Links
Our website and communications may link to airline, embassy, or other third-party websites. We are not responsible for their content or privacy practices.
8. Updates to This Policy
We may update this policy to reflect changes in our services or legal obligations. The latest version will remain available on this page.
9. Contact Us
For privacy questions or requests, contact Shapon Travels International at support@shapontravels.com or through our official phone and WhatsApp channels.